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Frequently Asked Questions

Have any questions? Here's a list of the most commonly asked questions. If you still don't find your answer, simply head over to our contact page and shoot us an email.

  • Are Oweli products guaranteed?

    Yes, all Oweli products are backed by our 100-Day Bottom of the Bottle Guarantee. If you are not happy with your results, simply return your unused product for a full refund. No questions asked.

  • Can I edit my order after I completed it?

    Once you complete your order, it cannot be changed. Orders are immediately transmitted to our warehouse for delivery.

  • Are Oweli products FDA approved?

    The Food & Drug Administration does not have an approval process for any nutritional supplements, only prescription medication. All of Oweli's ingredients voluntarily comply with the FDA's GRAS safety requirements.

  • Are Oweli's manufacturing facilities compliant?

    All Oweli products are manufactured in FDA registered facilities using CGMP-complaint practices.

  • How do I return my order?

    You can return your order to the below address with your order number. If you no longer have your order number, include the name and email address used to place the order.

    • Oweli Returns
    • 2555 N. Coyote Dr. Suite 112
    • Tucson, AZ 85745
  • How long will it take for my order to arrive?

    All orders are shipped the next business day. US orders are shipped by USPS First Class or Priority Mail and generally arrive in 3-7 days. International orders are shipped USPS GlobalPost (7-14 days) or DHL Packet Priority (14-21 days).

  • Will I have to pay duties or taxes on my order?

    If your order is going to a non-US mailing address, it could be subject to duties or taxes. This is determined by your local country's customs office. All orders are shipped with duties/taxes unpaid. The recipient will be responsible for any duties or taxes due.

  • Will your products clear international customs?

    Check your country's list of restricted products just to be sure. All our products contain a supplement fact panel so you can check the ingredients against that list.

    Remember, you are responsible for what you import so please be sure to check it in advance.

  • Can I order Oweli products from outside the United States?

    Yes, we can ship Oweli products internationally to most countries. Please be aware that there may be a delay in customs clearance in foreign countries.

    All international shipments are shipped immediately, we cannot control delays caused by foreign customs officials.

  • Where is my order?

    The USPS is a great organization delivering millions of pieces of mail daily, but sometimes things go missing. But don't worry, first, find your tracking number and look up your order.

    If it says it has been delivered, but you still don't have it, give it a few days. Packages have a way of just showing up. If you still haven't received it, send us an email and we will make it right.

  • How do I track my order?

    You will receive an email with a tracking number as soon as your order ships.